Privacy Policy

Date of last update: December 2019

Welcome to (the “Website”), a site managed by AUGET, a company registered in Paris under number 852 768 035 whose registered office is located at 29 rue neuve des boulets, 75011 Paris (“AUGET”, “we”, “our” or “us”).
AUGET & AUGET PARIS are trademarks registered with the INPI under registration numbers N°4540728 & N°4548425.

Our customers are precious to us and we respect their privacy. All information we collect about you is stored with the utmost care and is subject to the strictest security measures. Any consultation of our Website or use of any of our services or features is subject to our terms and conditions, of which this privacy policy is an integral part. This policy (as well as our terms of use, our cookie policy and all other documents mentioned therein) defines how the personal data we collect from you will be processed by our services. Please read it carefully in order to fully understand our objectives and practices with regard to your personal data and how they will be processed. By visiting the Website, you freely consent and accept the practices described in this document.

We do not knowingly or intentionally collect personal data from children under 13 years of age. If you are under 13 years of age, you may visit our site, but you may not purchase, save or submit any personal data to us. If we learn that we have inadvertently received personal data from a visitor under 13 years of age on the Website, we will delete this information from our records.

For the purposes of applicable legislation on the protection of personal data, the term “personal data” refers to any information relating to an identified or identifiable natural person, directly or indirectly (e. g. surname and first name, date of birth, etc.) (the “Personal Data”) and the controller is AUGET, a company registered in Paris under number 852 768 035 whose registered office is located at 29 rue neuve des boulets, 75011 Paris.

This Privacy Policy is applicable and forms an integral part of the following policies, terms and forms (accessible by clicking on the links below):

  • Cookies policy;
  • Terms of Use of the Website;
  • General Terms and Conditions of Sale of Online Products;
  • Returns Policy.

1. The information we collect from you.

1.1 – The information you provide us

You may send us information about yourself by completing forms on our Website or by corresponding with us by telephone, e-mail or other means. This includes information you provide to us when you create an account to use our Website (a mandatory step to use certain services and features), to subscribe to our service or to place an order through our Website. This information may include your name, gender, date of birth, cultural interests, address, telephone number, e-mail address and credit or debit card information (if you wish to place an order through our Website). When you create an account to use our Website, you can view your Personal Data in the “My Account” section. You can go directly to this section to modify them, for example if you move. If you forget your password, simply click on the “Forgotten Password” link on the registration or login page and an email with a link to reset your password will be sent to you.

1.2 – The information we collect about you.

During each of your visits, we may automatically collect the following data:

  • technical data, including the Internet Protocol (IP) address used to connect your computer to the Internet, your connection information, browser type and version, your time zone, browser extension types and versions, operating system and platform; and
  • data about your visit, including all URLs (Uniform Resource Locators) visited before, during and after our Website (including the date and time); the products you viewed or searched; page response times, download errors, the duration of visits to certain pages, interactions with those pages (such as scrolling, clicks and mouse path) and the methods used to leave this page and all telephone numbers used to contact our customer service.

1.3 – Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or any of the services we offer. In this specific case, we will inform you that we have collected data that may be shared internally and associated with data collected on this Website. We also work closely with third parties (including, for example, business partners, subcontractors in the field of technical, payment or delivery services, advertising agencies, analytical service providers, research data providers, credit control agencies) who may provide us with information about you.

2. Cookies

Our Website uses cookies to distinguish you from other users of our services. This ensures that you have a pleasant browsing experience when you visit our Website and allows us to improve it. To learn more about the cookies we use and their purpose, please review our cookie policy.

3. The use that is made of your Personal Data

We use Personal Data about you for the following purposes:

3.1 – The information you provide us

We will use this information for the following purposes:

(a) Administration of our Website and performance of our contract with you: the information you provide to us allows us to (i) fulfill your order (by purchase or promotion, which includes confirming your order and sending messages in the event of a problem with it); (ii) ensure that your order is delivered; (iii) keep your account up to date; (iv) to perform accounting, invoicing, reporting and audit purposes; (v) authentication and identity checks; (vi) credit, debit or other payment verification; (vii) debt collection; (viii) safety, security, health, training, legal and administrative objectives

(b) Provide Customer Service in our legitimate interest as a seller: we ask for your contact information, including your email address, telephone number and order details, to answer any questions you may have about using our Website and to communicate the status of your order and other customer support services, such as identifying your needs and purchase preferences. To provide these customer support services, we may use your Personal Data for statistical and market analysis; case studies, research and development by ourselves or a third party we designate as a data processor, but in doing so, your Personal Data will be anonymized for use by these parties. They will not receive your name, address, e-mail address or telephone number.

(c) Direct marketing: we want to keep you informed of our latest products, send you promotional offers and invite you to special events to improve your shopping experience with us. We may use the information you provide and the information we collect about you to build a profile of your interests so that we can tailor our communications to ensure that they are relevant and interesting to you and that when you visit our site, we can tailor your experience to make your purchases from us easier.

Electronic prospecting. If you are already one of our customers, we will only contact you electronically (e-mail or SMS) to introduce you to products or services similar to those you have already purchased. Otherwise, we will only contact you electronically if you have given your explicit consent. If you are a new customer and we allow specific third parties to use your data, we will only contact you electronically if you have explicitly given your consent.

Other types of prospecting. We will only contact you by mail or telephone if you have given your consent.

Refusal to prospect: you may at any time refuse to receive electronic or postal prospecting under the conditions set out in paragraphs 9 and 10 of this Privacy Policy.

(d) Our service: we will only contact you to inform you of the evolution of our service.

(e) Our Website: we will only contact you to ensure that the content of our Website is presented in the most effective manner for you and your computer and to improve your user experience.

3.2 – The Personal Data we collect about you

We will use this information for the following purposes:

(a) Administration of our Website: to administer our Website and manage its internal operations, including troubleshooting, data analysis, testing, research, statistics and surveys. We may collect and analyze Personal Information about visitors to the Website in order to build a profile of how visitors use our Website. This helps us to improve the service we offer you.

(b) Website Improvements: Improve our Website to ensure that its content is presented in the most effective manner for you and your computer;

(c) Provide Customer Service in our legitimate interest as a seller: The information we collect from you will enable us to (i) provide you with the interactive features offered by our Website, when you wish, (ii) measure or understand the effectiveness of the advertisements we offer you and provide you with advertisements that will attract your attention and (iii) make suggestions and recommendations to you and other users of our Website regarding goods or services that may interest you or interest other Internet users.

(d) Security of our Website: as part of our commitment to ensure the security of our Website.

3.3 – The Personal Data we receive from other sources

We may combine this information with information you provide to us and information we collect. We may use this information and the data collected for the purposes described above (depending on the types of information we receive).

4. Disclosure of your Personal Data – recipients of your Personal Data

4.1 At any time, we may use other legal and natural persons whom we select and monitor with the greatest care, to act on our behalf in the operation and continuous improvement of this Website. These individuals or entities are designated as data subcontractors. We may share your information with specific third parties who have implemented appropriate security measures to protect personal data, including:

(a) Business partners, suppliers and subcontractors, in connection with the performance of any contract we enter into with them or you (for example, to process your order and update your account, including the authorization and validation of credit or debit card transactions, delivery, data analysis). These legal or natural persons may be authorised to have access to your Personal Data in the course of their duties, but they may not use them for any other purpose;

(b) Advertisers and advertising networks that we designate to assist us and that require the relevant data to select and deliver relevant advertisements on our behalf. Advertisers and advertising networks that need the data to select and deliver ads that are relevant to you and others. Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you ads based on your browsing habits and interactions with our websites. For example, when you have visited our website and then moved to another site, you may begin to see our ads displaying special offers or reminding you of the products you have viewed on our website. The technology behind these ads is based on cookies. More information on how we use cookies and how you can, if you wish, disable them is included in our cookie policy. This processing constitutes profiling under the DGMP. We treat your personal data in this way because it is in our legitimate interest to provide you with a personalized experience on our sites and to provide you with personalized advertising and marketing;

4.2 We do not transmit your Personal Data to other legal or natural persons for their own marketing purposes unless you have indicated, at the time of registration, that you wish to receive information about the products, promotional offers and services of other companies.

4.4 We may disclose your Personal Data to other third parties:

(a) In the event that we sell or buy an activity or assets, in which case we may disclose your Personal Data to the seller or potential buyer of such activities or assets;

(b) If AUGET or substantially all of its assets are acquired by a third party, in which case the Personal Data AUGET holds on its customers will be one of the transferred assets.

(c) If we are required to disclose or share your Personal Data in order to comply with any legal obligation, to enforce or comply with our terms of use or delivery terms and other contracts; or to protect our rights, property or safety (the rights, property or safety of our customers or others). This includes the exchange of information with other companies and organizations for fraud protection and credit risk reduction purposes.

5. The place where we store and process your Personal Data – Transfers – Security

5.1 We use the latest encryption technology to ensure that all transaction information is protected by the strictest possible safeguards. This information includes credit or payment card information, your contact information, other names and contact information you provide when you place an order and wish it to be delivered to another address, and your purchase history. If you have consented to this before entering the information necessary to process your order, our Website will store information relating to your AUGET account such as your name, address, e-mail address and purchase history. Each time you log into your AUGET account to place a new order, you will need to re-enter your credit or payment card information. If we have assigned you a password (or if you have defined it) that allows you to access certain parts of our Website, it is your responsibility to maintain its confidentiality. We ask you not to share it with anyone.

5.2 Unfortunately, data transfer over the Internet is never completely secure. Although we make every effort to protect your Personal Data, we cannot guarantee the security of the data transmitted to our Website and any transmission is at your own risk. Once we receive your information, we will use strict procedures and security measures to prevent unauthorized access.

6. Rights of the Persons Concerned

As a data subject and in accordance with applicable laws, you have the following rights:

  • Right of access to a copy of the information contained in the Personal Data we hold about you;
  • Right to object to processing likely to cause or which causes damage;
  • Right to object to processing for direct marketing purposes;
  • Right to rectify, lock, delete or destroy inaccurate personal data; and
  • Right to claim compensation for damages caused by a violation of applicable laws.

7. Data retention and destruction

We retain Personal Data as long as necessary to provide you and others with products and services and as long as we are legally required to do so. Your account information will be retained until your account is deleted, unless we no longer need the data to provide the products and services, or until any legal obligation to retain it no longer exists. When we no longer need the Personal Data, we delete and destroy it safely.

8. Third-party websites

Our Website may, at any time, contain links to and from the websites of our partner networks, advertising agencies and affiliates. If you click on a link to one of these websites, please be aware that each of them has its own privacy policy and that we assume no responsibility in this regard. Remember to check these policies before submitting your Personal Data to these sites.

9. Refusal to communicate by e-mail and SMS

At any time, you may ask us to stop sending you marketing communications (i) by email by clicking on the “unsubscribe” link in the marketing communications we send you or (ii) by SMS by following the instructions provided in the message. If you have registered with us, you can also choose to stop receiving marketing communications and/or SMS by logging into your account and changing your settings.

10. Refusal to communicate by post

At any time, you may ask us to stop sending you marketing communications by post by following the instructions that may be attached to a specific promotion. If you have registered with us, you can also choose to stop receiving mail by logging into your account and changing your settings.

11. Access and modify your Personal Data

Applicable law gives you the right to access the Personal Data held about you. Your right of access may be exercised in accordance with applicable laws. We will respond to your request for access within one month, in accordance with the legislation. Subject to applicable laws, you also have the right to update and correct inaccuracies in your Personal Data, and to block or delete them, as the case may be. You can change your Personal Data by accessing “My Account” or by requesting to change or delete your Personal Data by sending an email to [email protected] or by writing to us at the following address:

AUGET / Customer Service / 29 rue neuve des boulets, 75011 Paris

You may also complain about or prevent the use of your Personal Data for purposes other than those for which it was originally collected by contacting us at the above-mentioned e-mail address, postal address or telephone number.

12. Right to erase

Any request to delete or remove your Personal Data, including information published online, should be addressed to [email protected]

13. Right to portability

If you wish to access the Personal Data you have provided to us in electronic form, or if you wish this Data to be transferred to a third party, please send your request to [email protected]

14. Data Storage Policy

We will not store your Personal Data longer than necessary for the purposes for which it was collected or as required by law.

15. Changes to our Privacy Policy

Thereafter, any changes to our privacy policy will be posted on this page. Please check this page regularly to see if our privacy policy has been updated or modified.

16. Contact

All questions, comments and requests regarding this privacy policy are welcome and should be addressed to [email protected]

If you believe that AUGET has violated the legislation applicable to the protection of personal data, you may file a complaint with the competent Data Protection Authority under the conditions provided by law.

17. Non-renonciation

Failure to exercise or delay in exercising any of our rights, remedies, powers or privileges under these Terms of Use and no exchange between us shall constitute and shall be construed as a waiver. Similarly, a partial or sole exercise of any right, remedy, power or privilege hereunder shall not preclude any subsequent exercise of such right, remedy, power or privilege by AUGET.

18. Applicable law, Jurisdiction and Language

This Website, any content on it and any contract concluded as a result of its use are governed by French law. The parties agree to submit any dispute to the exclusive jurisdiction of the courts of Paris, France. All contracts are concluded in French.

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